PREMIER EDUCATION - THURSTON ACADEMY

Booking and Activity Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided. Before booking please ensure your child is available to attend the Activity and meets the conditions for participation in the Activity, as listed on our website. You are entitled to cancel a booking and receive a refund within fourteen (14) calendar days from the date that you receive e-mail acknowledgement of the booking. This is pursuant to the Consumer Contracts Regulations 2013. However, once an Activity is complete you cannot change your mind, even if this cancellation period is still running. Also, if you cancel after the Activity has started, you must pay us for the services provided up until the time you tell us that you have changed your mind. Outside this cancellation period you cannot cancel unless you have paid for a ‘flexi-booking’ with us at the time of booking. A flexi-booking allows you to change or cancel a booking before/or on the day of the session you wish to cancel or amend. To cancel e-mail info@premier-education.com with your booking reference number along with what changes you wish to make/cancel. With Premier Education, Flexi Booking allows you to cancel your booking after the 14-day statutory period, giving you a full refund for the remainder of the booking (minus the cost of the insurance). This does not include selected dates if the event is an extracurricular club which is bookable via the half term or terms sessions. A refund will be issued if the bookings for these events are ‘day by day’ bookings. If the booking is for a holiday event, then we can arrange for the date to be amended to an alternative during the same holiday period at the same venue. If the participant is required to self-isolate standard cancellation terms and conditions apply. Individual days within a block booking cannot be refunded, only the full block in its entirety. While we will do everything that we can to include individuals with a wide range of abilities, we cannot resource this across all our venues. Where Premier Education Group does not have appropriately qualified staff to support the needs of specific children, we would be acting negligently and/or unsafely in attempting to do so. Whenever possible we will work with partners to provide the appropriate support to facilitate the inclusion of children with complex or specific needs. Free bookings do not require refunds but as places are limited, please cancel if you cannot attend so that your place can be offered to someone else.

My experience consists of a leisure activity, on a specific date(s), and therefore the 14-day ‘cooling off period’ under the Consumer Contracts Regulations 2013 does not apply.