Happi Kids Summer Club

13. Refunds and Cancellations • We understand that plans can change. Our cancellation policy is designed to allow us to manage our resources effectively while offering fairness to parents. 13.1. Cancellation with More Than 14 Days' Notice: • If you cancel a booking with more than 14 calendar days' notice before the start date of the first booked session, you will be entitled to a full refund (100%) of the fees paid for the cancelled sessions. 13.2. Cancellation with 7 to 14 Days' Notice: • If you cancel a booking with between 7 and 14 calendar days' notice before the start date of the first booked session, you will be entitled to a 50% refund of the fees paid for the cancelled sessions. 13.3. Cancellation with Less Than 7 Days' Notice: • If you cancel a booking with less than 7 calendar days' notice before the start date of the first booked session, or if a child does not attend a booked session (a "no-show") without prior notice, no refund will be issued. This is due to the operational costs incurred in securing staffing, resources, and limiting availability for other children. 13.4. How to Cancel: • All cancellations must be submitted in writing (email is preferred) to info.happikids@gmail.com. Please include your booking reference number and the child's name. The notice period will be calculated from the date and time your written cancellation is received by the Club. 13.5. Refunds for Illness/Absence: • No refunds or credits will be provided for individual sessions missed due to a child's illness, minor injury, holiday, or any other absence, regardless of notice period. Our staffing and operational costs remain fixed for booked places. 13.6. Changing Booking Dates: • Subject to availability and at the sole discretion of Happi Kids Holiday Club, we may be able to offer a transfer of your booking to alternative dates within the same holiday period if requested with more than 5 calendar days' notice. Transfers are not guaranteed. 14. Cancellations by Happi Kids CIC: • While rare, there may be circumstances where the Club must cancel sessions or alter arrangements. 14.1. Full Cancellation of a Holiday Period/Session: • In the unlikely event that Happi Kids Holiday Club has to cancel an entire holiday period or specific sessions due to unforeseen circumstances (e.g., insufficient bookings, staff illness, venue unavailability, extreme weather, government restrictions, or other force majeure events), we will inform you as soon as reasonably possible. • In such cases, you will be offered a full refund (100%) for the cancelled sessions, or a credit note for future bookings of equivalent value, at your preference.

My experience consists of a leisure activity, on a specific date(s), and therefore the 14-day ‘cooling off period’ under the Consumer Contracts Regulations 2013 does not apply.