Active Future @ Springvale Primary

Our refunds policy: • You have the right to a full refund if you decide to cancel within 48 hours of completing your booking. • When you cancel a camp booked with us after the 48 hours has expired: (a) If this is done any time after the Booking Confirmation is sent and before the date two weeks prior to the first day of the camp, detailed in the Booking Confirmation, we will refund the price of the camp minus a 10% cancellation fee; or (b) If this is done at any time within two weeks of the first day of camp detailed in the Booking Confirmation, no refund will be offered; or (c) If this is done for a camp that is already running, no refund will be offered. • In all circumstances, we will initially offer a full credit note in place of the booking, which is then valid for 12 months after the original camp dates are booked. • If you cancel individual days which were booked as part of a full camp booking, we will recalculate the price of the remaining days based on the daily rate, and this will be reflected in any refund due to you. • If you cannot attend camp due to medical reasons, upon receipt of a valid medical note, we will offer you a credit for the duration of the camp to be used within 12 months of your original booking. We will process any refund due to you as soon as possible onto the original payment method and, in any event, within 30 days of the day you have given notice of your cancellation.

My experience consists of a leisure activity, on a specific date(s), and therefore the 14-day ‘cooling off period’ under the Consumer Contracts Regulations 2013 does not apply.