About Eequ

Eequ is a marketplace and booking platform for learning experiences outside traditional schools and universities. Providers use Eequ to list activities, take bookings and payments, and manage their programmes.

We are the market-leading supplier to local authorities in the UK for council-funded programmes and we also serve thousands of independent providers. Our platform handles bookings, payments, and sensitive data at scale.

Our vision is to build the infrastructure for a more decentralised model of education, where anyone can create, share, and sustain learning experiences – from forest school leaders to sports coaches and artists.

We are a product-led company. Engineering decisions directly shape our reliability, user experience, and ability to scale.

At Eequ we believe customer success is the most important feedback loop in the company.

Our success comes from speaking directly with the people using our platform, learning how they work and using those insights to design better software. This role sits right at the centre of that loop.

Part of the job is human: conversations, curiosity and helping organisations succeed.

Part of the job is systems thinking: improving onboarding flows and helping build the internal tools that measure customer success.

Our goal is simple: software that organisations can use intuitively without needing constant support.

Getting there requires a deep and very human understanding of our customers.

If you are dreaming of a career in tech, this role offers a rare opportunity right in the heart of Brighton.

About the role

Many organisations begin by using the platform in a limited way. This role focuses on helping them move from early use to full adoption so they can run successful programmes on Eequ.

You will use our internal dashboards and data to understand how organisations are currently using the platform. You will identify where they may benefit from deeper adoption and work directly with them to improve their setup and help them achieve greater success.

This often involves onboarding calls, account setup, troubleshooting complex scenarios and guiding organisations through the process of moving more of their bookings onto the platform.

We develop new features rapidly. Part of the role is helping customers discover and utilise these capabilities. You will proactively reach out to customers when new functionality becomes available and help them understand how it can support their organisation.

At the same time, you will help improve the systems that support this process. We are building dashboards, qualification tools and onboarding flows that help us understand which customers need attention and what support will help them most.

You will work inside these systems every day, helping refine them and feeding insights back into product and design so the platform becomes easier and more effective for customers.

What you will do

Use internal dashboards and CRM tools to plan your day and keep records.
Reach out to customers by email, phone or video call to help them succeed on the platform.
Onboard and configure accounts for organisations with more complex needs and support them in moving their booking processes onto Eequ.
Help customers discover and adopt new features as they are released.
Identify friction in the onboarding journey and suggest improvements to flows, prompts and system logic.
Gather customer feedback and feature ideas to share insights with the product design team.

Learning and development

You will spend time shadowing the CEO to learn the product and see how we support customers in a collaborative, problem-solving way.
You will spend time with the UI/UX Design Team to share insights and feature requests.
You will spend time with the operations team to share data that will shape our strategies and campaigns.

As you gain experience you will take increasing ownership of customer relationships and system improvements.

The role can evolve in different directions depending on your strengths and interests, including product, growth, partnerships or customer success leadership.

Your background might be

A salesperson who is bored of fighting for turf and frustrated that bugs and problems never get fixed.
An under appreciated customer support agent who knows the product better than most engineers and daydreams “I could design this better”.
A UX designer or product manager who thinks deeply about user journeys but just isn’t getting enough human interaction and autonomy.
An entrepreneur who tried to build something but found the journey too lonely and wants to be part of a team.

What matters most

You enjoy speaking with customers and helping them succeed.
You are comfortable using modern software systems and learning new tools quickly.
You think logically about processes and enjoy improving how systems work.
You are self-directed and can teach yourself almost anything.

This role sits at the intersection of customer success, user experience design and operational systems and is designed for someone who likes to work across multiple domains.

Salary and Bonus

Salaries are reviewed regularly and adjusted to reflect contribution and impact.

The company also distributes a performance-related end-of-year bonus based on a combination of personal impact and overall company performance.

If this role sounds like it was written for you, we’d love to hear from you.