Customer Success Agent

Are you the one who makes the school fair actually happen? Are you the one that hustles all the local businesses for raffle prize donations? Are you the one who manages to sweet talk the traffic warden out of a ticket? Are you the one that leaves the bus stop knowing everyone's life stories.

Do people tell you that you're impossible to ignore?

Then this job is probably for you.

About Eequ

Eequ is a marketplace and booking platform used by activity providers such as holiday clubs, sports clubs, art clubs, adult classes and forest schools. We're the best in class - even if we do say so ourselves!

We help small businesses run clubs and classes with less admin and a smoother experience for parents, carers and adult learners.

Many providers start by using Eequ for one part of their business or one activity. Over time, we help them discover more features and grow their businesses.

That is where you come in.

About the Role

We are hiring three part-time Customer Success Agents to join our growth team.

You will work efficiently through our existing customers, leaving no stone unturned until everyone is as successful as they could possibly be.

Your job is to reach out, build rapport, understand what they are doing and help them use Eequ more successfully.

This will involve phone calls, emails and video calls. You will respond to support messages and use our systems to see which providers need attention, contact them at the right moment, keep clear notes and follow up consistently.

You will be part of a small team, trained together and supported closely. You will learn what works, share what you discover and help us build a high-energy customer success team.

What You Will Do

• Proactively contact providers who are already using our platform
• Respond to support requests quickly and efficiently
• Build friendly, trusting relationships with our customers
• Help providers understand and use more of the platform
• Set up video calls and demos with the wider team
• Keep clear notes in our CRM and follow up consistently
• Spot opportunities for providers to use more of our platform
• Help providers solve simple setup issues or find the right support
• Work through daily priorities and act quickly when new opportunities appear

Who This Role Is Perfect For

You may have worked in telesales, retail sales, recruitment, estate agency, membership sales, charity fundraising, hospitality or customer service.

You might be a parent who knows how annoying it is to search for and book activities for children through clunky websites, endless forms and scattered emails.

You might be returning to work and looking for something flexible, energetic and rewarding.

You might simply be one of those people who can talk to anyone, build trust quickly and persuade people without sounding pushy.

You will probably suit this role if:

• You are confident picking up the phone
• You enjoy speaking to strangers
• You are naturally persuasive
• You like earning commission
• You are organised enough to follow up properly
• You are comfortable using multiple apps at the same time
• You can work independently without needing constant supervision
• You are fast, determined and commercially minded
• You like helping small organisations succeed

Technology and Working Style

You do need to be confident with technology.

You will be working across several tools at once, including CRM, email, video calls, customer records and internal dashboards.

You need to be comfortable learning new systems quickly and keeping accurate notes.

This is a remote role, so you will need a quiet place to work, strong WiFi and the ability to make calls without interruption.

You will be provided with a computer and company mobile.

Hours

This is a part-time role of 4 hours per day, 5 days per week. You can decide which hours you would like to work, as long as they are the same hours every week. Each day should be one block of 4 hours between 8am and 7pm Monday to Friday, or between 9am and 2pm on Saturday.

You can choose to work around school runs, family commitments and other responsibilities.

Pay and Commission

Base salary: £13,500 per year for 20 hours per week. (£1,125.00 per month base salary)

This role also includes uncapped commission based on the booking activity generated by the organisations you personally support.

The more successful the providers become on Eequ, the more successful you become.

High performers will have the opportunity to increase their hours and take on more responsibility over time.

Why This Is a Great Opportunity

This is not a call centre role. You will be joining a small, fast-moving tech company at an exciting stage of growth.

You will be part of a team of four, working through thousands of warm opportunities and helping organisations get more value from a platform that genuinely solves a problem.

If you are a natural persuader, good with people, confident with technology and ready to be rewarded for your results, we would love to hear from you.

Application process:

Stage 1: Please complete our Typeform application. There is a video submission at the end of this application.

Stage 2: Candidates will be invited to a 1.5 hour group interview which will include some collaborative exercises and an individual task.